Technical information and support

All our carpet tiles and luxury vinyl tiles (LVT) are easy to use – that’s one of the great benefits of modular flooring. But a few things are useful to know, to help you get the best from our products.

Here we give you tips on installation and maintenance, and advice on the most suitable backings for different products and types of interior. There’s also a guide to improving the acoustic performance of your floor, and important information on flammability.

Installing our modular flooring

A big advantage of our products over other types of flooring is easy installation. It’s simple, straightforward, and you can fit large areas quickly – so you save time, which means saving money.

Our carpet tiles and luxury vinyl tiles (LVT) are also very easy to remove and replace – one tile at a time, if that’s all you need. So there’s much less waste than with broadloom carpet, saving you more money and helping to protect the environment.

Bringing yet more environmental benefits, you can use our TacTiles® glue-free installation system with nearly all our products. As well as making installation even faster, this prevents subfloor damage and avoids a sticky mess. TacTiles also help keep the air clean, as they contain virtually no volatile organic compounds (VOCs).

To find out more, download our installation guides.

Maintenance makes your floor last even longer

Our flooring is made to last – but to keep it looking fresh for as long as possible, it’s important to clean and maintain it in the right way. You’ll also want to take preventative measures, like using our barrier matting Barricade, to stop dirt from entering the building.

To help you extend the life of your flooring, we’ve produced two maintenance guides – for carpet tiles and LVT – which you can download here. We can also provide training, periodic maintenance and regular audits.

Maximising your product’s performance

As well as manufacturing to the highest standards of quality and durability, there are two further ways we ensure outstanding performance in your flooring: using the right backing and controlling acoustics.

Find our product specifications

When you’re interested in one of our products, it’s easy to find out more about it on this website. To see the full specification or certification, simply go to the relevant product catalogue – modular carpet or LVT – and find the detail page for your product. Then just click ‘specifications’ to view or download it.

Tested for flame-retardance

You’ll be reassured to know that we test all our carpet tiles and LVT for their fire safety – and that they all (apart from Heuga 493) satisfy the flame-retardance requirements of either class Bfl or class Cfl of the European fire standard EN 13501-01. Bfl is a slightly higher classification (the surface spread of flames with these products is marginally slower) but both classes have the fire retardance to meet the regulations for commercial flooring.

You can find out more by downloading our white paper and infographic on the fire testing of floor coverings.